1. What is the return policy for Shoesy?
Shoesy offers a hassle-free return policy. If you are not completely satisfied with your purchase, you can return the item within 30 days of delivery for a full refund. Please make sure the shoes are in their original condition and packaging.
2. How long does it take to receive a refund?
Once your return is received and inspected, we will process your refund within 5 business days. The refund will be issued to your original payment method.
3. Can I exchange my shoes for a different size or color?
Yes, we offer exchanges for a different size or color. Please contact our customer support team within 30 days of delivery to initiate the exchange process. Please note that exchanges are subject to availability.
4. How do I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the status of your shipment on our website or the courier's website.
5. What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience.
6. Do you offer international shipping?
Yes, we offer international shipping to select countries. The shipping cost and delivery time may vary depending on the destination. Please note that customs fees and import duties may apply and are the responsibility of the customer.
7. Are the shoes true to size?
Our shoes are designed to fit true to size. However, we recommend referring to our size chart for accurate measurements and guidance. If you are unsure about your size, feel free to contact our customer support team for assistance.
8. Can I cancel or modify my order?
We strive to process and ship orders as quickly as possible. If you need to cancel or modify your order, please contact our customer support team immediately. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled or modified.
9. How do I take care of my shoes?
To ensure the longevity of your shoes, we recommend following the care instructions provided with the product. In general, it is best to avoid exposing the shoes to excessive moisture or heat. Regular cleaning and proper storage can help maintain the quality and appearance of your shoes.
10. Do you offer wholesale or bulk ordering?
Yes, we offer wholesale and bulk ordering options. If you are interested in purchasing a large quantity of shoes, please contact our wholesale team for more information and pricing.
11. Are the shoes suitable for outdoor activities?
Yes, our shoes are designed to provide comfort and support for various activities, including outdoor use. However, please note that the specific suitability for outdoor activities may vary depending on the shoe model. We recommend checking the product description for more details.
12. Can I wear the shoes for running?
Yes, many of our shoes are suitable for running. We offer a range of running shoes that provide cushioning, stability, and traction for optimal performance. Please check the product description and features to find the best running shoe for your needs.
13. Are the shoes waterproof?
While some of our shoes may have water-resistant properties, they are not completely waterproof. We recommend avoiding excessive exposure to water to maintain the quality and durability of the shoes.
14. How can I contact customer support?
You can contact our customer support team by emailing support@shoesy.com or by filling out the contact form on our website. We strive to respond to all inquiries within 24 hours.
15. Do you offer gift cards?
Yes, we offer gift cards that can be purchased and redeemed on our website. Gift cards are a great option for special occasions or when you want to give someone the freedom to choose their own pair of shoes.
